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HOW DOES E-ZPASS WORK?

When you establish an E-ZPass prepaid COMMERCIAL account, you receive a small electronic tag (sometimes called a transponder) that attaches to the windshield inside your vehicle, or, depending on the type of vehicle, to your license plate/bumper. Within the tag is an electronic chip that contains a transponder number that is linked to your online E-ZPass account. Each time you use a toll facility where E-ZPass is offered, an antenna at the toll plaza reads the vehicle and account information contained in your tag. Combined with the toll lane information derived as the vehicle passes through the lane, the appropriate toll is then electronically debited from your prepaid account. A record of your transactions will be included in your periodic statement.

IMPORTANT: YOU WILL NEED TO CHARGE UP YOUR CREDITS CARD WITH ENOUGH FUNDS TO COVER ALL TOLLS FOR THE TRIP, BOTH WAY. IF YOUR ACCOUNT RUNS OUT OF FUNDS, YOU WILL RECEIVE FINES.

VTOLL Toll Stations:
When you travel through a toll facility where E-ZPass is accepted, an antenna at the toll plaza will read your transponder and your account will be debited the appropriate amount for the toll.

If a transponder is not placed properly or malfunctioning, the vehicle can still pass through the E-ZPass toll station.

A toll gate visual and/or audio alarm will be triggered indicating the tag was not read properly by the E-ZPass system.

At VTOLL (video toll) stations, a picture/image is immediately taken of the vehicle’s license plate(s). Sophisticated software tracks the license plate back to the online E-ZPass database/account.

If the license plate is visible, it is linked to an E-ZPass account, the account is billed automatically.
If the license plate is not visible, it is not tracked to a E-ZPass account, another process is engaged to find the owner of the vehicle(s) and a fine is issued via hard copy mail.

Swing Arm Toll Stations:
In some cases, you may encounter the "swing arm" toll collection points in locations where the toll authority does not have a sophisticated violation processing system or VTOLL (Video Toll) process as mentioned above. There are two types of swing arm toll collection points where no through electronic toll collection exists.

The first is a barrier where the designated toll must be paid. The toll is a fixed rate for that tolling location. These points will generally have manned toll booths to accept cash/credit card payments. Instruct your drivers to use the manned lane and present their documents and/or placard in the glove compartment of the vehicle that shows the E-ZPass account number, transponder number, company logo and a contact phone number to call to verify account information (if needed).
The second is an entrance/exit based toll where the entrance will generally include an armed ticket machine or armed manned lane to provide a ticket. Either can be used. At the point of exit, the toll is calculated based on the distance between the entrance and exit point. These points will generally have manned toll booths to accept cash/credit card payments. Instruct your drivers to use the manned lane and present their documents and/or placard in the glove compartment of the vehicle that shows the E-ZPass account number, transponder number, company logo and a contact phone number to call to verify account information (if needed).

Working with the State of Delaware, the I95 Corridor Coalition, and the Delaware E-ZPass service provider TransCore, the private sector is able to utilize the Delaware’s business friendly policies to establish a commercial E-ZPass account in order to move fleets safely, legally, and pay tolls electronically.

This process will also improve overall commercial motor vehicle and related administrative efficiencies for both the private sector and government. The information in this guidance can be subject to change without notice and while every attempt has been made to detail the process, there may be times when updates are issued.

REMINDER: It is strongly recommend that the laminated card or placard you have in each vehicle include not only the company name and E-ZPass account number, but the transponder number as well. It may be that the toll collector in the manned lane is able to input the transponder number into his system based on the level of sophistication of his toll station's technology. While we are attempting to cover every scenario, unfortunately there is no easy answer to the issue of the swing arm tolling location.