Account Types

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info@fleetresponse.org

ACCOUNT TYPES
The E-ZPass system supports both personal and commercial accounts.

Personal Accounts

Many people use E-ZPass for their personal non-commercial use. Applications are submitted by downloading a form and submitting it by fax or mail, or, in many cases applications can be filed online. Additionally, applications may also be submitted in person by visiting an E-ZPass facility. Once approved, the individual is mailed an electronic transponder that is placed on the vehicle for use in participating E-ZPass toll facilities. Additional transponders may be purchased as needed.

Commercial Accounts
Commercial E-ZPass accounts are designed for:

Those who have a vehicle with more than two axles
Vehicles with greater than 7,000 lbs. maximum gross weight
Those who require more than eight (8) transponders per account
Those who prefer to hold their account in a business name

Note: commercial accounts may have different options in various states.

ACCOUNT PAYMENT OPTIONS
Establish a prepaid E-ZPass commercial account using a credit card. While other methods are available, the credit card payment option automatically replenishes your prepaid account.

Prepaid accounts deduct the toll charges from your account balance and are replenished automatically via a credit card or bank account draft.
Your replenishment amount is $25.00, the amount you select, and adjusted periodically based on your average monthly usage.
Prior to sending out crews and fleets, please review the Operational Checklist

ACCOUNT MANAGEMENT

1) Adding Vehicles
Additional vehicles may also be added to E-ZPass accounts. E-ZPass accounts come with an online website where additional vehicles can be added to an online database. The database is typically comprised of each vehicle’s information ( e.g. make, model, year, license plate number, color, number of axles, etc.). This information can be provided at the time of application or added at a later date via your E-ZPASS account website.

2) Changes to Online Database
Changes to online database accounts can be done on the fly via a SMART PHONE or laptop and are updated typically via an overnight process. Additional transponders can also be purchased as needed.

NOTE: Having a vehicle’s information and license plate registered on your online E-ZPass account database prevents you from getting a violation notice in the event that your transponder is malfunctioning or not read properly for some reason. Some states may also charge a small service fee for vehicles without transponders.

3) Account Replenishment (Please Read Carefully)
Failure to have enough funds in your account to cover the tolls will result in violations and notices to be sent out to the account holder from multiple states. This will cause UN-needed administrative duties to resolve.

To estimate the toll charges in order to prefund your account, you may want to consider using $500/vehicle in order to avoid running out of funds.

If you run out of funds and receive violation notices from some states, work directly with your Delaware Commercial Account representative.

You will have 60 days to fund your account and resolve any violations.

You can contact the Delaware E-ZPass Customer Service desk at 1-888-397-2773.

Customer Service Reps:

Email: Hettie.Williams@TransCore.com
Email: Annette.Johnson@TransCore.com