UNDER DEVELOPMENT

Utility Mutual Assistance • Border Coordination

U.S.–Canada Utility Mutual Assistance Border Crossing

A streamlined operational resource to help utilities identify the correct contacts, documents, approvals, and submission path before Canadian crews arrive at the U.S. border.

Utility Request State Emergency Management CBP Coordination Port of Entry Planning Crew Reassignment

Start Here Process Documents Contacts Reassignment Checklist

Start Here

Select the planned entry area and movement type. The page will display the applicable CBP contact, core documents, and submission path from the current source materials.

Border Crossing Quick-Start

Entry Area Select entry area New York Vermont / New Hampshire Maine

Movement Type Select movement type Initial Canadian Crew Entry Crew Reassignment

Destination Select destination type Same State / Utility Area Another Utility or State

Recommended Submission Path

CBP Contact --

State Coordination --

Core Documents --

Additional Action --

Planning aid — verify current requirements before activation

Important: CBP recommends staggered arrival times and multiple Ports of Entry for large crew movements to help expedite processing.

How the Process Works

The source procedures describe a coordinated sequence among the utility, state emergency management, and U.S. Customs and Border Protection.

1

Confirm the Need

The requesting utility identifies the emergency need, duration, destination, and proposed Port of Entry.

2

Prepare the Package

Prepare the utility request letter and applicable CBP Pre-Arrival crew roster.

3

State Support

State emergency management provides supporting documentation to CBP, including a support letter and/or State of Emergency documentation as applicable.

4

CBP Review

The appropriate CBP office and Port Director review the request and determine whether entry may be permitted.

5

Border Arrival

Crews arrive with the appropriate personnel and vehicle documentation for processing.

Required Information & Documents

The exact package depends on the entry area and circumstances, but the attached procedures identify the following core information.

Utility Request

• Utility company name
• Primary contact and phone
• Event / reason for deployment
• Proposed Port of Entry
• Requested arrival date/time
• Expected duration of assistance

CBP Pre-Arrival Roster

• First and last name
• Date of birth
• Country of citizenship
• Gender
• Roster should match personnel actually moving

Crew & Vehicle Readiness

• Passport, NEXUS card, or other WHTI-compliant document
• Vehicle documentation
• IRP registration recommended where applicable
• IFTA licensing recommended where applicable
• Applicable emergency documentation carried in vehicles

Border Crossing Contacts

The current source materials identify the following CBP and New York coordination contacts.

Entry Area / Agency	Contact	Purpose
New York Ports of Entry	[email protected]	CBP Buffalo Field Office ports, including Buffalo, Alexandria Bay, and Champlain.
Vermont / New Hampshire	[email protected]	CBP coordination for Vermont / New Hampshire entry processing.
Maine	[email protected]	CBP coordination for Maine Ports of Entry.
New York State Watch Center	[email protected] 518-292-2200	State emergency management coordination for New York utility requests.
New York Department of Public Service	[email protected]	New York utility emergency operations coordination.

When Crews Are Reassigned

Canadian resources may be released by one utility and reassigned to another utility or another state. The source procedures require additional coordination.

Notify the Original Port

Notify the original paroling Port of Entry of the new assignment location and provide the roster of affected employees.

Receiving-State Support

Additional receiving-state emergency-management support or an applicable State of Emergency may be required.

New York Movements

For New York-related reassignments, the source procedure also requires notification to the New York State Watch Center.

Border Readiness Checklist

Use this as a final pre-movement review before Canadian resources depart for the border.

Utility Package

☐ Request letter complete ☐ Crew roster complete ☐ Port of Entry identified ☐ Requested arrival time identified ☐ Duration of assistance identified

State Coordination

☐ State emergency management notified ☐ Support documentation prepared ☐ State of Emergency status confirmed ☐ Receiving-state support addressed if reassigned

Crew Readiness

☐ Travel documents available ☐ Roster matches personnel traveling ☐ Vehicle documents available ☐ Applicable emergency documentation carried

CBP Coordination

☐ Correct CBP office identified ☐ Package submitted ☐ Arrival plan coordinated ☐ Original POE notified if crews are reassigned

Right information. Right agency. Right Port of Entry. Before the crews arrive.

A standardized process can reduce confusion, improve coordination, and help utilities prepare Canadian mutual-assistance resources for border processing.

Operational Notice: This website is a planning and coordination aid. It does not replace current CBP, immigration, state emergency-management, transportation, or regulatory requirements. Procedures may differ by field office and Port of Entry. Verify current contacts and requirements before each activation.